Voice Pulse VoIP Review - Review on voice pulse's voip service

Reviewer: Old As Dirt

Pros:

I have been with these folks for almost 10 years. Service has been good. But this has all changed in the past few weeks. See cons below.

Cons:

Dishonest billing practices. Recent unannounced change in policies and pricing. Hidden charges not revealed on their website pricing pages.

Other Thoughts:

This week I received my billing statement and without warning, Voicepulse has added a 30% surcharge to my account. They say it is because their "regulatory costs" have increased. No polite warning. Just a quick deduction of the funds from my bank. This is unprofessional, and not having given approval for this surcharge, it is likely illegal. In addition, they offer to configure my Caller ID Text, a new service. When I contacted them to set my Caller ID name, they said it would cost me $30 per line.

Something has changed at Voicepulse. New management or new owners. This is not the same company I signed up for 10 years ago. I am looking for a new provider.

Nothing on their website tells the new customer about the "Service Charge" or about their "minimum monthly charge of $10" also a new addition. Also nothing about charging $30 per line to set your Caller ID.

Dishonest and deceptive. You can expect more surrepticious charges and rate increases as their customer base flees to other providers and managment scrambles to keep the revenues from falling thru the floor.