Verizon VoIP Review - Review on verizon's voip service

Reviewer: Snelgrove3b3

Pros:

The unit arrived and service was set up pretty quickly, with no interruption in service. Account manager is pretty good

Cons:

Account can be suspended for no good reason, online help doesn't work for me, no response to email

Other Thoughts:

I've only used the Voicewing service for a few weeks and on three occasions I've tried to call out, only to be told that my account had been temporarily suspended. To get it back I had to 1) confirm my service address (either through the account manager or by phone) and 2) power-cycle the phone adapter. Real obvious, eh? The very least they could do is put a label with these instructions right on the phone adapter so you'll know what to do. Because this sort of thing can happen, according to the customer support people, if your system goes offline for more than three hours, like if there is a power outage. Which it never did, but that's a whole other problem. I couldn't seem to get through to them how offensive, not to mention inconvenient, it is to be told that your account is suspended when you haven't done anything wrong. The rationale was that I "might have moved" so they have to re-confirm an address that has already been confirmed. Excuse me? If I moved I think I would know it. I am perfectly capable of changing my service address manually. I don't need to be cut off every time I unplug the unit.

Also, I have never been able to get the online help feature to work for me. And I never got any response when I used the online feature to report problems.

The customer service people I talked to were pretty nice, all things considered, but they are dealing with a seriously flawed product and don't seem to be able to do anything about it.