Time Warner - VoIP Review

Want more phone for less money? Then you want Digital Phone from Time Warner Cable. Not only do you get outstanding clarity, you get unlimited calling, a host of great calling... continue reading


>> More Time Warner Reviews

>> More VoIP Reviews

Write a Review
Avg. Monthly Cost
Inexpensive
Voice Quality
Very Poor
Service Reliability
Very Poor
Features Set
Very Poor
Overall Rating
Poor - 2 of 5 Stars

Reviewer: Kevin

02/15/09

Pros:

Large provider, friendly technicians, decent internet speed

Cons:

Expensive, poor customer service policies, spotty TV service

Other Thoughts:

I have been a Time Warner customer in San Diego for over 4 years, and have decided to change cable providers due to inexcusably poor customer service. After more than 2 months of glitches or unavailable service, 2 tech visits and 5 phone calls I was credited $40 (out of $270 in charges) and denied a $70 credit which had been promised by a TW agent because it was reviewed as "excessive". If you decide to subscribe to TW, be advised that you must call tech support EVERY TIME YOU HAVE A PROBLEM; do not wait to see if a glitch will work itself out. You will not receive the benefit of the doubt, this company is dishonorable.

NoYes
1 out of 2 people found this review helpful. Did you?
User Preferred VoIP Companies

Companies Rated Higher than Time Warner

1.Axvoice
Visit Website | Read Reviews (7)
Axvoice's Avg. Monthly Cost: Very Cheap
Axvoice's Average Rating: Great - 4 of 5 Stars
2.Nextiva
Visit Website | Read Reviews (49)
Nextiva's Avg. Monthly Cost: Very Cheap
Nextiva's Average Rating: Great - 4 of 5 Stars
3.Hyper Dog Digital
Visit Website | Read Reviews (5)
Hyper Dog Digital's Avg. Monthly Cost: Average
Hyper Dog Digital's Average Rating: Great - 4 of 5 Stars