Packet 8 VoIP Review - Review on packet 8's voip service

Reviewer: Sam123ed

Pros:

None listed.

Cons:

Too many to list

Other Thoughts:

I have had Packet 8 since SunRocket ceased operation last year. I wish I had never heard of Packet 8. Their initial enticement was a fee similar to SunRocket, a flat fee for one year. What a joke that was. My phone bill has tripled with all the hidden fees that they bill me for each month.

The service just plain SUCKS. Calls are dropped especially if you talk for extended periods of time. Approximately 35% of the time I have the privilege of listening to myself (echo). Received voice quality sucks 80% of the time; it’s so garbled it’s impossible to understand the other party. Many times outbound calls don’t go through the first time so redialing is necessary. Their Web site stinks (must have been created as a kindergarten project).

Their customer service reps must either be either illegal aliens or do not live in the US (hopefully). It is next to impossible to speak to anyone that can understand even the most rudimentary English; of course the folks they have soliciting your business and signing you up speak it quite well.

I recently received an email informing me that they are going to add another Texas tax to my account that amounts to an additional 9% per month. I have news for them; I’m switching providers this week. I’m also going to contact the Texas Secretary of State to let him know that Packet 8 is charging this tax and other fees. My guess is that all the fees they are charging only go into Packet 8’s bank account.

Too bad SunRocket didn’t make it; they were excellent in all respects. I should have gone back to Verizon instead of signing on with this bunch. I may have to pay a little more but at least I can understand what is being said by who ever is on the other end. Stay away from this bunch; if you join them hang on to your wallet.