Nextiva - VoIP Review

We offer two feature rich phone solutions that will allow customers to present a professional "Fortune 500" image to your callers allowing you to use your phone as a marketing... continue reading


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Avg. Monthly Cost
Inexpensive
Voice Quality
Very Poor
Service Reliability
Very Poor
Features Set
Average
Overall Rating
Great - 4 of 5 Stars
Top 10 Provider Award

Nextiva is ranked #2 overall

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Reviewer: CoachBob

07/14/10

Pros:

Price is the only advantage I can see. Some of their tech people are very nice.

Cons:

Customer Service is all but non existent.

Other Thoughts:

Oh you can reach a level 1 tech but after a year ONLY level 2 people have been able to sollve my issues and the fixes don't last. It took 2 months before the service was moderatly useable and another 2 weeks. I have waited as many as 3 days for a call back to one of these specialists. After about 6 months of 'good' service (poor voice quality, dropped calls) I am now on day 2 again awaiting a callback. I am losing clients daily and no one seems to really care.

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