Nextiva VoIP Review - Review on nextiva's voip service

Reviewer: @ShaunLi

Pros:

The service with Nextiva has been stellar. I'm more than happy. Overjoyed

Cons:

null = nothing bad about the process

Other Thoughts:

For the sake of doing it right I setup VOIP service with four of companies around the same time - Nextiva, 8x8, Vocalocity and Ringcentral and let the best provider win. Being a sales guy myself, I did not want to be sold and figured it's only right if I give each company a legit shot. Clearly with me writing this you know who won. Without skipping around I'll put it like this, Nextiva had the best customer service, online user interface and they just make me feel good.
Pretty much every company met me at the same point when it came down to price. The only catch out of the four companies was that 8x8 wanted a contract if I decided to stay with them. Features they all were pretty much the same when it came to what I was looking for and the quality of the calls was good across the board. Since I'm not super technical but have some experience, I wanted to see who would guide me the best support when it came to the overall setup of service. Nextiva's ppl had it down, they were a pleasure to work with and super patient. I can't say the same about the others. Ringcentral's support was not close to what the sales guy told me and trying to cancel my account with them was a pain. Literally. I was told by two different ppl I'd get a cancel email shortly, but it took a total of three calls to actually make the cancellation happen.


One thing that sealed the deal with Nextiva was that they kept in close contact with me on twitter. I said it earlier and the twitter situation is a good example about how I feel good using Nextiva. They got it down well and if you need phone service choose Nextiva. If you are thinking about using VOIP, do it. I travel all the time and taking my phone from city to city is great. Catch me on twitter - @shaunli