Nextiva - VoIP Review

We offer two feature rich phone solutions that will allow customers to present a professional "Fortune 500" image to your callers allowing you to use your phone as a marketing... continue reading


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Avg. Monthly Cost
Inexpensive
Voice Quality
Very Poor
Service Reliability
Very Poor
Features Set
Very Poor
Overall Rating
Average - 3 of 5 Stars
Top 10 Provider Award

Nextiva is ranked #2 overall

Page Views: 4,982

Reviewer: Tve

01/30/10

Pros:

Love the features on my phone, VOIP brings big business phone features to a small one line business.

Cons:

Unreliable service, poor voice quality on 50% of calls, lost voicemails, clients sometimes say that when they dial the number the call does not go through, when I dial out sometimes call does not connect or there is no ringing.

Other Thoughts:

Conclusion: I spend a lot of time on the phone in my business, about 3 hours of connect time a day. I have had VOIP with nextiva for my SOHO business for one year, I think that is an adequate amount of time to take the VOIP technology and nextiva for a test drive, I will be switching back to a traditional land line for a few reasons listed here: the rates have gotten more competitive (especially with business DSL bundles from ATT) and you just cant beat the voice quality and reliability of the service. I think I'll try VOIP again but it wont be with nextive and I'll wait for the the technology to improve.

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