Nextiva VoIP Review - Review on nextiva's voip service

Reviewer: Disdbynextiva

Pros:

Good at Marketing. Price is better than most.
BUT, you get what you pay for........

Cons:

It is 7:24pm EST. The nextiva ENTIRE phone network is down (AGAIN). It has been down since at least 4:00 pm. I guess they have no Disiaster recovery plan. We're moving to another vendor. No phones = loss of business and clients

Other Thoughts:

If a service provider can't support themselves properly to keep track of their software development, proper testing, customer notification, backup or backout plan when the software has failed, do to improper testing or when Management pushes the deadline which forces the developers to cut corners the results will be more often poor quality software. And, unfortunately the customer base will take the biggest hit during these failures. I strongly urge you to question the VOIP providers. Do they have a mirrored system. Do they schedule upgrades when it is convenvient for customers or themselves. How long do they consider downtime before switching to their backup system (If they have one). I am disappointed in their rollout of upgrades and fixes. They seem Not to think through the entire process.

If I were administration I would seriously consider retrainning or replacing, because you are losing trust in your customer base. And it is your customer base which is losing money do to your lack of professionalism