Nextiva - VoIP Review

We offer two feature rich phone solutions that will allow customers to present a professional "Fortune 500" image to your callers allowing you to use your phone as a marketing... continue reading


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Avg. Monthly Cost
Average
Voice Quality
Outstanding
Service Reliability
Outstanding
Features Set
Very Poor
Overall Rating
Average - 3 of 5 Stars
Top 10 Provider Award

Nextiva is ranked #2 overall

Page Views: 4,956

Reviewer: Trvlwiz

01/29/10

Pros:

Thought it was a good price until i realize you get what you pay for !

Cons:

Their product is UNRELIABLE. As a business, I need better than this. Their support team (even supervisors) do not know how to actually fix what should be simple fixes.

Other Thoughts:

If you're thinking of Nextiva as your new VOIP....forget about it ! Run the other way ! They're UNRELIABLE. They have tech support but they can't seem to quickly fix such simple things as my MISPELLED name on the account and caller ID, the lack of incoming caller ID....and don't get me started on the voice quality, and more. I've had the service for 3 months and it's been a headache since DAY 1. They require prepaying for the year. Don't do it. If their product and customer service are what they are, they won't be around in 12 months. I miss my AT&T Callvantage. I had them for 4+ years and never an issue. Too bad they never promoted the product. They definately would have been #1 when it comes to VOIP.

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