Jive Communications VoIP Review - Review on jive communications's voip service

Reviewer: Rockey

Pros:

Phones are easy to use. Online account manager is easy to use. Available features are just what we need. If there isn't a feature available that we were use to on our old system, Jive's customer service staff has been able to provide us with a work around most of the time. Jive's customer service staff is wonderful. Anytime I have called in they have helped me and even after having to call them maybe 3 or 4 times in a row, they are still happy to help.

Cons:

At first we experienced some line noise but that cleared up. We had to contact Jive to make sure our toll free number was terminating to our auto attendant after our toll free number was ported over to them. This resulted in our toll free number not being available to our customers, not good. Communication on the status of service changes (i.e. porting of numbers) could be better. There is a lack of user guide type documentation (i.e. online account manager, voice mail system, etc.).

Other Thoughts:

We were needing to find a VoIP phone service that could meet our specific needs and we believe we have found it. We were spending a large amount of money monthly trying to use and maintain our own Cisco phone system. Having to deal with local and long distance phone carriers is never fun. On top of that we didn't have the Cisco certified staff available that could maintain the equipment we had. Bitting the bullet and searching for a VoIP provider was initially nerve racking but it really smoothed out once we spoke with Jive. They provided us with demo equipment and reassured us the transition would be smooth. They were right. They even let us test the system extensively with a good money back guarantee, just in case we ran into issue that we didn't like. We have been using the system now for over a month. The last phase is to cut all ties to our local and long distance phone carriers and see the savings.