Cbeyond VoIP Review - Review on cbeyond's voip service

Reviewer: Scam Of The Century

Pros:

when its not down, the service is awesome and quality/speed is great. For what you get (internet and VoIP) the price is pretty good.

Cons:

The service frequently goes out. You sign a contract for a monthly fixed price of like $500, yet it ALWAYS comes out closer to $800-900/mo. Their support is incompentent (I feel like their level 3 techs are hired off the street w/ NO training)

Other Thoughts:

Here is my story: One day my tech (Gary Boyle from Aurora IT Consulting) mentions the savings i can get with a Beyond Voice package. I trust Gary and he does good work, so i agree to meet with with his "friend" Ernie Mcilquham, or Mcillenham or something. He seems like a nice guy and has won all these awards for top sales rep so i figure he must be a trusted sales rep if he is always winning all these awards.(i'll find out later that he receives all these awards because he is a complete con artist; but ill get to that later)

Ernie lays out all this paperwork infront of me explaining how much money i will be saving(i was so excited!) then page by page he turns the 28 page contract telling me what each page talks about and where to initial. Like an idiot, i sign without reading because i trusted that Ernie was telling me the truth - WRONG, worng!!!!

2 months into the service the outages begin, a few hours here, 4-6 hours there, and yes, even a few times where it was out for days!!!!

To my regreat i find that im stuck paying for a 3 year contract on CRAP service and 90% of the items Ernie said i was signing on my contract were LIES!

The SLA is a joke - 50 bucks for almost 6 hours of downtime - Ernie said if it was down for 6+ hours my bill would be cut in half

The price you pay is a Lie - Ernie said it would run around 500 a month (plus taxes) and most months it runs between $800-$900. i asked Ernie my out the door cost each month and he said $600 max, another Lie from Ernie.

Their techs know NOTHING! - there has been two instances where out service has gone out and the tech had no idea how to SSH into the IAD and reset the password. I had to hire a Cisco tech and pay him out of pocket - a theme it seems others that have posted also share.

When i call Cbeyond corporate headquarters to complain about Ernie they tell me that im lying and Ernie would have never said that???? Are you kidding me? I wish i had recorded when Ernie was having my sign contracts - lie after lie.

Im now stuck paying $800 bucks a month on a service i dont even use because its sooooo unreliable.

Local OC Business BEWARE of Ernie and Cbeyond!