Cbeyond VoIP Review - Review on cbeyond's voip service

Reviewer: Sandoval 84

Pros:

they worked flawlessesly, BUT for only 2 months, then all hell BROKE lose

Cons:

downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime

Other Thoughts:

had it for a year now, and have had over 200+ hours of downtime (yes i keep an excel log)

to top it all off, they hire people off the street or so it seems to run their NOC. For god sakes, one tech was stuck rebuilding the config on the IAD because he didnt know the commands. I literally had to call up a cisco tech and pay him $250/hr. just to tell cBeyond how to do their job. WHAT A JOKE!!!!!

there SLA is the WORST on the plannet, dont be fooled, read the fine print. they will compensate you 1 day of you bill for every hour of downtime, BUT ONLY UP TO 5 HOURS!!!!

After that you get nothing!!!

And i have had 6 occasions where it has been down for 24hrs+
and 11 occasions where it has been down for over 5hrs+.

and i get like 200 bucks off a 2900 bill, are you kidding me (the sla discount is only for spoecific things, not the entire bill...also a crock)